Frequently Asked Questions
As we highly value our customers privacy, all our products are shipped in nondescript plain packaging with AGL Inc listed as the return address so there is NO indication of the content of your package.
Your credit card statement will show GNR Distributors. No one can tell from your billing statement that you purchased items from our adult store.
No, we never see your credit card number.
Our website has strict security measures in place to protect the loss, misuse and alteration of the information under our control. We use Secured Socket Layer (SSL) which is a secure protocol developed for sending private information securely over the Internet. SSL encrypts the data being transmitted so that a third party cannot view the data being transmitted. SSL keeps your name, address, and credit card information between you and the merchant to which you are providing it. This is the same level of protection used by the financial institutions to ensure that your bank account information can be accessed online.
All personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned in any form to 3rd parties. Your personal information is used exclusively for the purpose of fulfilling your order and making your buying experience a success
Please contact our Customer Service at 971-277-2434 with your order and we can place your order directly. Or EMAIL us : sales@sextoys24hours.com.
Cleaning a sex toy properly is very important for your health and safety, as well as the longevity of your items. Otherwise sex toys can pass on sexually transmitted infections. Sex toys are divided into two categories: porous and nonporous. Nonporous toys are ones that can be safely shared after they are cleaned, because their surfaces are impenetrable by bacteria. The most common nonporous materials are glass, Pyrex, silicone, and stainless steel. Porous toys, on the other hand, are made from materials like hard plastic, cyberskin, elastomer, jelly rubber, nylon, and neoprene, and are more absorbent and they can house bacteria. You can find your sex toy material labelled on the package. Please read The sex toy care section in our sex toy guide as it contains a very valuable and detailed information about care and safety when using sex toys. There is no government regulation for sex toys and their safety, so do your homework on which materials are safe, and which are not. Improper care before using sex toys, can spread sexually transmitted infections (STIs), because some sex toys material can retain bacteria and viruses even after they are cleaned.
Lubricant is one of the most essential when using sex toys and the best bedroom enhancers around, making sex wetter, slicker, more enjoyable, and longer-lasting. Researching the best lube to buy, prior to playing, is always a good idea. For a pure sex, We suggest going with a silicone based lube from our lube guide. If you are planning on using sex toys, you’re going to want something water-based for most situations. As most high-quality sex toys are made of silicone, you don’t want to use a silicone lube with a silicone toy as this could damage your toy and may even cause vaginal irritation.
For hygienic reasons, we recommend in general Cleaning your toys with antibacterial mild soap and warm water. Dry them with a soft, lint-free cloth. Never use chemical cleaners or abrasives. A more detailed description of how to clean the different kind of sex toy materials can be found by clicking on our sex toy guide section as some materials care differ from others.
All standard orders ship the next day and You will receive a confirmation and a tracking number once your order has been shipped. We are not liable for lost, misdirected or stolen packages, but we will work with the shipper to help you find a missing shipment.
We accept returns or exchanges for defective items only. Please order carefully. To ensure the safety and health of our customers, we do not accept returns or exchanges on items that can constitute a health risk, or on any item that comes into contact with any bodily fluid (saliva, semen, urine, and blood). Once these items leave our warehouse, we consider them to be used and non-returnable. These products include, but are not limited to: Vibrators, Dildos, Douche, Enema, Anal Toys, Cock Rings, Cock Sleeves, chastity device, mouth gags, Lubricants, massage oils, condoms, body paints, lingerie, and menswear.
If any product comes damaged or found to be defective within 30 days from the purchase date, Please contact sales@sextoys24hours.com, or call 971-277-2434 to obtain approval for your return request. Defective products will be returned at buyer’s expense with all original parts and packaging. Please click on exchange and return policy for more details on this subject.